What’s IT Gonna Cost? Your Firstborn Child? A Spare Kidney You Aren’t Using? A Goat, But It’s A Like… A Really Nice Goat?
If you’ve ever tried to get a straight answer on what managed IT support costs for a medical practice, you’ve probably heard “it depends” or “contact us for a quote.” Unfortunately, most IT companies don’t publish their pricing — and that lack of transparency can make budgeting for technology feel impossible. We don’t do that. We’re happy to publish our pricing, and from what we’ve heard, it’s going to save you money. Take THAT national MSP with a marketing team!
This article breaks down exactly what managed IT support costs for medical practices in Palm Beach County and the Treasure Coast, what to expect from your provider, and the red flags to watch out for when evaluating your options.
Is Managed IT Worth It for Your Medical Practice?
Absolutely. To understand why, consider the alternative:
- The average cost of a healthcare data breach in 2026 was $6.64 million
- HIPAA violations can result in fines ranging from $145 to over $2 million per violation
- Downtime costs medical practices an average of $8,000 per hour
In other words, for a practice paying $910/month for managed IT, that’s about $10,920 per year for complete peace of mind — a fraction of the cost of a single breach or compliance violation.
What is Managed IT Support for Medical Practices?
Managed IT support means outsourcing your practice’s technology to a dedicated IT company that monitors, manages, and supports your systems for a flat monthly fee. For medical practices specifically, managed IT goes beyond basic tech support — it also includes HIPAA compliance, cybersecurity, and the protection of sensitive patient data.
A good managed IT provider for a medical practice should cover:
- Helpdesk support — fast, reliable answers when something breaks
- 24/7 network monitoring — catching problems before they affect your practice
- Cybersecurity — protecting patient data from ransomware, phishing, and breaches
- HIPAA compliance — keeping your practice audit-ready at all times
- Email security — preventing compromised accounts and data leaks
- Endpoint protection — securing every computer and device in your office
How Much Does Managed IT Support Typically Cost?
Managed IT pricing varies widely depending on the provider and what’s included. Here are the most common pricing models you’ll encounter:
Per User Pricing
This is the most straightforward model. You pay a flat rate for every person in your practice who needs helpdesk support — typically anyone with their own email address. As a result, it’s the most predictable and easiest to budget for.
Typical range: $100–$250 per user per month
Per Device Pricing
With this model, you pay for every computer, server, or device your provider manages. However, this can get complicated quickly if your practice has multiple devices per user.
Typical range: $30–$250 per device per month
Tiered Packages
Some providers offer Basic, Standard, and Premium tiers. The problem with this approach is that providers often hide essential features like cybersecurity and HIPAA compliance behind the more expensive tiers — things a medical practice simply can’t afford to skip.
Break-Fix Pricing
With break-fix pricing, you only pay when something breaks. While this sounds appealing, it’s dangerous for medical practices — you get no proactive monitoring, no compliance support, and unpredictable bills.
What Does Concierge IT Charge?
At Concierge IT, we believe in complete pricing transparency — something that’s rare in the IT industry.
We charge three simple flat rates:
- $75 per user per month — includes unlimited helpdesk support, HIPAA compliance training, and our full cybersecurity suite by Guardz
- $25 per device per month — includes EDR (Endpoint Detection & Response) with 24/7 SOC monitoring for every workstation, laptop, and tablet
- $100 per server or network firewall per month — includes EDR, cloud backups and disaster recovery, full management, monitoring, and 24/7 SOC coverage
For example, a medical practice with 3 users and 5 workstations would pay:
- 3 users x $75 = $225/month
- 5 devices x $25 = $125/month
- Total: $350/month
Similarly, a practice with 5 users, 8 workstations, 1 server, and 1 firewall would pay:
- 5 users x $75 = $375/month
- 8 devices x $25 = $200/month
- 2 infrastructure devices (server + firewall) × $100 = $200/month
- Total: $775/month
There are no long term contracts, no setup fees, and no onboarding fees. Remote helpdesk support is unlimited and included in your flat monthly rate. On-site support is available at $150 per hour when required — in most cases issues are resolved remotely, so on-site visits are rarely needed. The price never changes based on the size of your practice — one user or one thousand, the rate is always the same.
Optional add-ons include:
- Microsoft 365 backup (email, Teams, SharePoint) — $5 per user per month
- Microsoft 365 licensing — we price this per license based on your plan
- Azure & cloud infrastructure — Microsoft bills this by usage
What Should Be Included in Your Managed IT Plan?
When evaluating any managed IT provider for your medical practice, make sure they include all of these — not treat them as extras:
Must-haves:
✓ Unlimited helpdesk support with fast response times ✓ 24/7 network and endpoint monitoring ✓ HIPAA compliance support and training ✓ Cybersecurity including antivirus and EDR ✓ Email security ✓ Regular security assessments ✓ A dedicated team — not a ticket queue
On the other hand, watch out for these red flags:
✗ HIPAA compliance is an add-on ✗ Cybersecurity is a separate package ✗ Long-term contracts with cancellation penalties ✗ No published pricing ✗ Slow response times or outsourced/offshore helpdesk
Managed IT vs. Hiring Your Own IT Person
Many practice owners consider hiring an in-house IT person instead of outsourcing. On the surface, it sounds appealing — having someone on-site, available whenever you need them. However, the numbers tell a different story.
Hiring a single entry-level IT technician at $20 per hour works out to approximately $3,200 per month in salary alone — before you factor in:
- Health, dental, and vision insurance
- Unemployment insurance
- Payroll taxes
- Paid time off and sick days
- Training and certifications
- The reality that they go home at 5pm, take breaks, call in sick, and take vacations
Moreover, for $3,200 per month you’re getting one person with one skill set — typically a Level 1 technician who will be out of their depth the moment something complex goes wrong.
By contrast, with Concierge IT, a practice with 5 users and 8 standard computers pays $575 per month and gets access to a full team of IT professionals — from Level 1 helpdesk staff to senior System Engineers — available whenever you need them. No sick days, no vacations, no gaps in coverage. Just the right person for the right problem, every time.
| In-House IT | Concierge IT | |
| Monthly cost | $3,200+ | $75/user + $25/device |
| Team size | 1 person | Full team |
| Availability | 8 hour shift | Your business hours |
| Sick days/vacation | Yes | Never |
| HIPAA expertise | Maybe | Always |
| Cybersecurity included | No — that’s another person | Yes |
| Contracts required | Employment contract | No long term contract |
How to Get a Quote for Your Medical Practice
Getting started is simple. Concierge IT offers a free quote, free HIPAA Risk Assessment, and free Cybersecurity Audit for any medical practice in Palm Beach County and the Treasure Coast — no obligation required.
Additionally, we typically complete onboarding for small to medium sized practices in a single day, even while your clinic is open and seeing patients. We integrate with both Microsoft 365 and Google Workspace, with minimal disruption to your team.
Call us at (561) 807-3305, email Info@GetConciergeIT.com, or visit our Pricing & FAQ page to learn more.
Frequently Asked Questions
Q: Do you require long-term contracts? No. Concierge IT is month-to-month after the first 90 days of onboarding with no cancellation penalties. We keep your business by earning it every single month.
Q: Is there a minimum practice size? No. We work with solo practitioners and large multi-location practices alike.
Q: How quickly can you onboard a new practice? In most cases, we fully onboard small to medium sized practices in a single day, even during clinic hours.
Q: What is included in the $75 per user per month rate? Every user gets unlimited helpdesk support, HIPAA compliance training, and the full Guardz cybersecurity suite — including identity threat detection, endpoint security, AI-native email security, cloud data protection, security awareness training, phishing simulations, and external footprint monitoring.
Q: What is included in the $25 per device per month rate? Every workstation and laptop gets EDR with 24/7 SOC monitoring — our security team watches your devices around the clock and responds to threats in real time.
Q: What is included in the $100 per server or firewall per month rate? We provide full management, monitoring, and 24/7 SOC coverage for your critical infrastructure — specifically the servers and network firewalls that keep your practice running.
Q: How does that compare to hiring our own in-house IT person? Hiring even a single entry-level IT technician at $20 per hour costs approximately $3,200 per month in salary alone — before insurance, taxes, paid time off, and training. On top of that, you get one person with one skill set who goes home at 5pm. With Concierge IT, by comparison, you get a full team of professionals from Level 1 helpdesk to senior System Engineers, available 24/7, for a fraction of the cost.
Q: Do you serve practices outside of Jupiter, FL? Yes. We serve medical practices across Palm Beach County and the Treasure Coast from our Jupiter, FL office — including Jupiter, Palm Beach Gardens, West Palm Beach, Wellington, Boynton Beach, Delray Beach, Boca Raton, Stuart, and Port St. Lucie.
Concierge IT is a Jupiter, FL based managed IT provider specializing in healthcare practices across Palm Beach County and the Treasure Coast. Contact us at (561) 807-3305 or Info@GetConciergeIT.com.
Chris Jeanguenat is the co-founding CEO of Concierge IT, bringing over 20 years of healthcare IT experience to medical practices across Palm Beach County and the Treasure Coast.