Serving Palm Beach County and the Treasure Coast
Already have internal IT, or thinking about hiring? Concierge IT plugs in alongside your existing team to handle help desk overflow and network & server support — without the time lost interviewing, hiring, and training a new tech, or the cost of salary, benefits, and paid time off.
Before founding Concierge IT, our team ran this exact relationship with organizations running a couple hundred users and their own in-house IT director. We didn’t compete with that role — we supported it. Our team handled the volume: helpdesk tickets, server and network monitoring, day-to-day troubleshooting. Their IT director stayed focused on what only someone inside the organization can really own — strategy, budget, vendor decisions, and the higher-level direction of where IT was headed. It worked because the division of labor made sense for everyone. That’s the exact model we bring to medical practices across South Florida today.
Co-managing isn't about replacing your IT lead — it's about taking the operational volume off their plate so they can focus on what only they can do. Here's how the division of labor works:
What stays with your IT lead: the higher-level meetings, infrastructure planning, budget ownership, vendor relationships, and the strategic calls about where your practice's technology needs to go next. They stay the internal voice of IT — we make sure the operational side runs without them touching every ticket personally.
We take a close look at what your current IT setup covers — and what it doesn't — and show you exactly where co-managing could take the load off your team. No pressure to switch anything.
When your team is stretched thin, we absorb the ticket volume — so your internal IT lead isn't buried in password resets and routine troubleshooting.
Round-the-clock monitoring and support, so coverage doesn't depend on one person's calendar, vacation schedule, or whether they answer their phone on a Saturday.
Clear escalation path — your IT lead tells us what's happening, we open the ticket and handle resolution, and they stay focused on strategy instead of getting pulled into every issue personally.
Enterprise EDR, email threat protection, simulated phishing testing, and HIPAA-compliant backup and disaster recovery — the layer most in-house and generalist setups aren't built to run on their own.
Support scales with your headcount as you grow — no job ad, no interview process, no new salary line, and no coverage gap to plan around when someone's out.
Concierge IT was co-founded by Alicia Jeanguenat, a Licensed Practical Nurse with direct patient-care experience. No other managed IT provider in Palm Beach County can claim a clinical co-founder — which means we understand what it means when a system goes down mid-patient-visit, not just in theory, but from firsthand experience on the clinical floor.
Co-founder Chris Jeanguenat has spent over 20 years exclusively in healthcare IT, previously leading the medical division of a national managed service provider. He holds the Microsoft Azure Administrator certification (AZ-104). This isn't a general IT company that decided to add healthcare clients — healthcare is the only thing we do.
Most MSPs gate pricing behind a sales call. We publish ours: $90 per user per month, $20 per device per month, and $150 per server or firewall per month — flat rate, no contracts, no setup fees, no surprise invoices.
We're month-to-month. If we're not the right fit for your practice, you can cancel anytime without penalty. We keep your business by earning it every month, not by locking you into a multi-year agreement.
When you call, a real person who already knows your practice answers — not an offshore helpdesk, not an AI chatbot, not a generic ticket queue.
The numbers make the case better than we can:
A free Coverage Gap Assessment from Concierge IT costs you nothing and takes 10–20 minutes. Finding out you need more coverage mid-hiring-cycle costs considerably more.
Concierge IT is based in Jupiter, FL and provides HIPAA compliant IT support to medical practices throughout Palm Beach County and the Treasure Coast, from Boca Raton in the south up through Vero Beach in the north — including Jupiter, Palm Beach Gardens, West Palm Beach, Delray Beach, Port St. Lucie, and Stuart. Whether you’re a solo practitioner or a multi-location practice, our flat-rate pricing and compliance-first approach scale with you — and if you’re outside this coverage area, reach out anyway; we’re happy to talk.
No. Co-managed IT is specifically designed to support your existing IT lead, not compete with them. We handle the operational volume; they keep ownership of strategy and direction. We work hand-in-hand as a team.
Your IT lead is the liaison — they flag what's happening on their end, we open the ticket, and we handle resolution. No confusion about who owns what.
No — and that's by design. Co-managing only works when your IT lead stays the internal voice of IT for your practice. We take the operational tickets and monitoring off their plate so they can focus on strategy, not compete with their role. Most IT leaders we've worked with end up seeing us as the team that finally gives them their time back.
Yes — co-managed IT runs on the same flat-rate structure as our standard managed IT: $90 per user per month, $20 per device per month, and $150 per server or firewall per month.
Nothing stops. We're a team, not a single point of failure — coverage continues regardless of any one person's calendar.
Yes. We primarily serve South Florida and the Treasure Coast, from Jupiter through Boca Raton. If you're outside that range, reach out anyway — we're happy to travel to you.
If you already have IT support and want a second set of eyes — no pressure to switch anything — start with a free Coverage Gap Assessment from Concierge IT.
Call (561) 807-3305, email Info@GetConciergeIT.com, or click the link below.
