Serving Palm Beach County and the Treasure Coast
Most of what we do happens remotely — monitoring, patching, and fixing problems before your staff ever notices them. That’s the fastest, most cost-effective way to keep a practice running, and it’s how the large majority of support gets handled. Remote-first doesn’t mean remote-only, though.
Concierge IT is headquartered in Jupiter — not a call center in New York, or worse, in another country entirely with someone whose native language is not English. When a hands-on visit is genuinely needed — a hardware swap, a wiring issue, a new device rollout — we’re a short trip down Indiantown Road, not a half-day trip in from somewhere else. On-site visits are billed hourly like any provider’s, but you’re not paying a travel premium, and you’re not waiting days for a truck roll from an office clear across the state to get one here.
One number to call, one team that knows your Jupiter practice. We monitor your systems around the clock, handle patches and updates, and fix problems before your staff ever notices them.
Slow WiFi and the dreaded 'No Internet' message aren't just annoying — they interrupt patient care. We design, secure, and manage your Jupiter practice's entire network so it just works, every day.
A ransomware attack or failed server shouldn't mean a lost day of patient care, so we build recovery around your Jupiter practice's actual recovery time, not just a checkbox that says backups are running.
We handle endpoint protection, email security, and 24/7 threat monitoring built specifically around HIPAA's technical safeguard requirements. Keeping your Jupiter practice secure is our top priority.
Jupiter medical practices are a top target for phishing attacks. We protect your staff's email and accounts so one wrong click doesn't turn into a breach — or a costly HIPAA violation.
Passing a HIPAA audit isn't about a binder of policies nobody's read — it's documentation that reflects what's actually happening on your network, and proof you can show for it. We handle risk assessments, policy documentation, and staff training with real completion certificates for every employee at your Jupiter practice.
Yes - Concierge IT is headquartered in Jupiter, not a regional page for a company based in some other state. We've worked with practices from the Jupiter Medical Center corridor to the offices along Indiantown Road long enough to know the buildings, the parking, and the front desk staff by name - that's the kind of local presence a call center three states away can't offer.
$75 per user per month and $25 per device per month, covering unlimited helpdesk support, HIPAA compliance audits, and our full cybersecurity suite. Servers and firewalls are $100 per month each — flat rate, no long-term contracts, no setup fees, no surprise invoices. Full breakdown on our Pricing page. Since we're headquartered right here just a few minutes from JMC — on-site visits aren't a special trip for us.
None. No setup fees, no onboarding fees, no hidden charges — we come to your practice in person to walk through your setup and give you a free quote based on how many users and devices you have. Since we're headquartered right here, that walkthrough can usually happen the same day you reach out. It's the same flat rate month-to-month from day one — see the full pricing breakdown and calculator on our Pricing page.
Absolutely. Most issues are resolved remotely, often the same day. When a problem genuinely needs hands-on work - hardware, cabling, physical troubleshooting - on-site visits are billed hourly. Because we're already in Jupiter, we can typically get there quickly without charging travel time from another county.
Yes — that's our co-managed IT option. We can support your existing setup, handle overflow or specialized compliance work, or serve as backup and escalation. Being local ourselves, stepping in alongside an existing IT person or provider is a quick lift, not a slow onboarding process.
Yes. HIPAA compliance is built into every plan. We conduct a HIPAA Risk Assessment during onboarding, maintain daily compliance monitoring through vulnerability scanner software, and deliver a yearly Technical Business Review (TBR) which includes a yearly HIPAA Risk Assessment and Cybersecurity Audit to keep your Jupiter practice audit-ready at all times.
Chris Jeanguenat, our co-founder, has worked exclusively in healthcare IT for more than two decades, including running the medical division at a national managed service provider before starting Concierge IT. He's Microsoft Azure Administrator certified and specializes in HIPAA compliance. We didn't add healthcare as a vertical — it's the only kind of IT work we do. Chris leads our Service Delivery team — a full bench of medical IT specialists with over 20 years of combined experience, not just one "IT guy" who juggles multiple practices.
Alicia Jeanguenat, our other co-founder, spent years as a Licensed Practical Nurse working directly with patients before co-founding Concierge IT — making her the only clinical co-founder among managed IT providers serving Jupiter. Most IT providers only understand a system outage in the abstract; Alicia's been on the clinical floor when one happened. That firsthand experience gives her a practical understanding of how a medical practice actually runs — the workflow, the patient flow, the pressure points — that most IT companies simply don't have. Alicia leads our Sales and Account Management team and serves as your direct account manager — including presenting quarterly business reviews so you always know exactly where your practice stands.
Most MSPs make you sit through a sales call just to find out what they charge. We publish ours in full, with no gated pricing page and no "contact us for a quote" — see the exact numbers on our Pricing page.
There's no multi-year agreement to sign. We work month-to-month, and if we're ever not the right fit, you can walk away without a penalty clause chasing you. We'd rather earn your business every month than lock you into staying.
Call us and you get a real person on the line — someone who already knows your practice's setup, not an offshore call center, an AI chatbot, or a ticket number in a queue.
"Great company!"
— Barbara Hennings
"Had a great experience working with the team at Concierge IT. They're super responsive, professional, and actually feel like a part of our own team rather than just an outside vendor. Definitely recommend them if you need solid IT support."
— Brandon Slagle
"Amazing service great company! Showed up on time and were very professional. Thanks so much!!!"
— Daniel McBride
"Quick and insightful. They helped me get back on track! Their team was courteous and polite. Had me going in no time. Thank you!"
— Adam Hear
No sales pitch, no obligation. We’ll take an honest look at your current setup and tell you where the real risks are — the same standard we’d want applied to our own practice. And since we’re headquartered right here in Jupiter, getting started doesn’t mean scheduling around someone flying in from out of state.
Call us (561) 807-3305, send us an email at Info@GetConciergeIT.com, or click the button below to get a free assessment.
