Serving Palm Beach County and the Treasure Coast
Concierge IT isn’t based somewhere else and covering Jupiter as part of a bigger territory. This is where we started. When your practice on Indiantown Rd or near JMC on Toney Penna needs someone on-site, that someone is a few minutes away — not a technician dispatched from Miami or Orlando that has never stepped foot in your practice.
Most of what we do happens remotely — monitoring, patching, and fixing problems before your staff ever notices them. That’s the fastest, most cost-effective way to keep a practice running, and it’s how the large majority of support gets handled. Remote-first doesn’t mean remote-only, though.
Concierge IT is headquartered in Jupiter, Florida — not Orlando, not Fort Lauderdale, not another county entirely. When a hands-on visit is genuinely needed — a hardware swap, a wiring issue, a new device rollout — we’re a short trip down Indiantown Road, not a half-day trip in from somewhere else. On-site visits are billed hourly like any provider’s, but you’re not paying a travel premium, and you’re not waiting days for a truck roll from an office clear across the state to get one here.
One number to call, one team that knows your practice. We monitor your systems around the clock, handle patches and updates, and fix problems before your staff ever notices them.
Slow WiFi and the dreaded 'No Internet' message aren't just annoying — they interrupt patient care. We design, secure, and manage your entire network so it just works, every day.
A ransomware attack or failed server shouldn't mean a lost day of patient care, so we build recovery around your actual recovery time, not just a checkbox that says backups are running.
We handle endpoint protection, email security, and 24/7 threat monitoring built specifically around HIPAA's technical safeguard requirements.
Medical practices are a top target for phishing attacks. We protect your staff's email and accounts so one wrong click doesn't turn into a breach — or a costly HIPAA violation.
Passing a HIPAA audit isn't about a binder of policies nobody's read — it's documentation that reflects what's actually happening on your network, and proof you can show for it. We handle risk assessments, policy documentation, and staff training with real completion certificates for every employee.
Yes — Concierge IT is headquartered in Jupiter, Florida. This isn't a regional page for a company based elsewhere.
Most issues are resolved remotely, often the same day. When a problem genuinely needs hands-on work — hardware, cabling, physical troubleshooting — on-site visits are billed hourly. Because we're already in Jupiter, we can typically get there quickly without charging travel time from another county.
Yes — that's our co-managed IT option. We can support your existing setup, handle overflow or specialized compliance work, or serve as backup and escalation.
Compliance guidance is built into how we manage your systems day to day. Formal HIPAA risk assessments and documentation are handled through our <a href="https://getconciergeit.com/hipaa-compliance-medical-practices-jupiter-fl/">dedicated HIPAA compliance service</a>.
Yes. We primarily serve South Florida and the Treasure Coast, from Jupiter through Boca Raton. If you're outside that range, reach out anyway — we're happy to travel to you.
Concierge IT was co-founded by Alicia Jeanguenat, a Licensed Practical Nurse with direct patient-care experience. No other managed IT provider in Palm Beach County can claim a clinical co-founder — which means we understand what it means when a system goes down mid-patient-visit, not just in theory, but from firsthand experience on the clinical floor.
Co-founder Chris Jeanguenat has spent over 20 years exclusively in healthcare IT, previously leading the medical division of a national managed service provider. He holds the Microsoft Azure Administrator certification (AZ-104). This isn't a general IT company that decided to add healthcare clients — healthcare is the only thing we do.
Most MSPs gate pricing behind a sales call. We publish ours: $90 per user per month, $20 per device per month, and $150 per server or firewall per month — flat rate, no contracts, no setup fees, no surprise invoices.
We're month-to-month. If we're not the right fit for your practice, you can cancel anytime without penalty. We keep your business by earning it every month, not by locking you into a multi-year agreement.
When you call, a real person who already knows your practice answers — not an offshore helpdesk, not an AI chatbot, not a generic ticket queue.
No sales pitch, no obligation. We’ll look at your current setup and tell you honestly where the risks are — the same way we’d want an IT provider to look at our own practice.
Call (561) 807-3305, email Info@GetConciergeIT.com, or click the link below.
