IT Providers Don't Publish Their Pricing. We Are Different.

In addition to our per user and per device rates, we charge $150 per server or network firewall per month — covering full management, monitoring, and 24/7 SOC coverage for your critical infrastructure.

Full pricing example: A medical practice with 5 users, 8 workstations, 1 server, and 1 firewall would pay:

• 5 users x $90 = $450/month
• 8 devices x $20 = $160/month
• 2 infrastructure devices x $150 = $300/month

Total: $910/month

No contracts, no setup fees, no surprises. The same flat rates apply regardless of your practice size.

Hiring even a single entry-level IT technician at $20 per hour works out to approximately $3,200 per month in salary alone — and that's before you factor in:

• Health, dental, and vision insurance
• Unemployment insurance
• Payroll taxes
• Paid time off and sick days
• Training and certifications

And for $3,200 a month you're getting one person with one skill set — typically a Level 1 technician who will be out of their depth the moment something complex goes wrong. They also call in sick, take vacations, take breaks, and only work 8 hours per day!

With Concierge IT, you have access to a full team of IT professionals — from Level 1 helpdesk staff to senior System Engineers — available whenever you need them. No sick days, no vacations, no gaps in coverage. Just the right person to resolve your issues every time.

Every user gets:

• Unlimited Helpdesk Support — real humans, not chatbots
• HIPAA Security Training — cybersecurity awareness, phishing simulations, and endpoint security training
• Guardz Cybersecurity Suite which includes:
  • Identity Threat Detection & Response (ITDR)
  • Endpoint Security with SentinelOne EDR and managed antivirus
  • Check Point Harmony Email Security with API-based protection
  • Cloud data protection against external exposure
  • Security awareness training
  • Phishing simulations to test employee readiness
  • External footprint monitoring for leaked credentials and vulnerabilities

Every device gets EDR (Endpoint Detection & Response) with 24/7 SOC (Security Operations Center) monitoring. Our security team watches your devices around the clock, detects threats in real time, and responds before they become breaches.

Our flat monthly rate covers all remote helpdesk support — unlimited, with no per-incident charges. For situations that require a technician to visit your practice in person, on-site support is billed at $150 per hour. In our experience, the vast majority of issues are resolved remotely, so most practices rarely if ever need on-site support. When you do, you'll always know the rate upfront — no surprises.

No. We're month-to-month with no cancellation penalties. Our goal is to be your long-term IT partner by keeping your practice running smoothly and keeping you genuinely happy with our service — not by locking you into a contract. We're confident enough in what we deliver that we don't need one.

None. No setup fees, no onboarding fees, no hidden charges. We offer a free quote which will factor in the amount of users and devices you have. This would be due at onboarding, and it would be the same flat rate month-to-month.

Surprisingly fast. For most small to medium sized medical practices, our entire onboarding process can be completed in a single day — even while your clinic is open and seeing patients. We deploy all of our tools with minimal disruption to your workflow so your staff can keep doing what they do best. No extended downtime, no complicated migrations, no headaches.

Yes. HIPAA compliance is built into every plan. We conduct a free HIPAA Risk Assessment for all prospective clients, maintain daily compliance monitoring through vulnerability scanner software, and deliver a yearly Technical Business Review (TBR) to keep your practice audit-ready at all times.

Both our HIPAA Risk Assessment and Cybersecurity Audit are completely free with no obligation. We want you to see exactly where your practice stands before you make any decisions. These should only take 10-20 minutes to complete, and can be done over the phone, on a video call, or in person. They are yours to keep regardless if you choose to pursue our services or not.

Yes. Microsoft 365 licensing is available as an additional service. We can help you navigate the whirlwind of MS365 licensing so you aren't paying for licenses or services you don't need/use. If your practice already has Microsoft 365 licenses, we can transfer them to our tenant so you just have one monthly IT bill.

Yes. Concierge IT integrates seamlessly with both Microsoft 365 and Google Workspace (GSuite). Whether your practice is already running on either platform, we can deploy our security and management tools directly into your existing environment — no need to switch platforms or migrate your data.

Yes. We can back up both Microsoft 365 and Google Workspace (GSuite). Your Email, Teams, OneDrive, Google Drive, and SharePoint will all be backed up in the cloud for $5 per user per month — ensuring your data is always recoverable in the event of accidental deletion, ransomware, or disaster.

Yes, we have a team of certified Azure specialists ready to handle all your Azure needs including Intune and Azure server infrastructure. We can handle the setup, management, and ongoing support and backups.

No. We work with practices of all sizes — from solo practitioners to large multi-location medical groups. Our flat rates never change regardless of how many users or devices you have.

We primarily serve Palm Beach County and the Treasure Coast, from Boca Raton in the south up through Vero Beach in the north — including Jupiter, Palm Beach Gardens, West Palm Beach, Delray Beach, Port St. Lucie, and Stuart. If you're outside that range, reach out anyway; we're happy to travel to you.

Contact us for a free quote, free HIPAA Risk Assessment, and free Cybersecurity Audit — no obligation. Call (561) 807-3305, email Info@GetConciergeIT.com, or fill out the contact form below. We respond within one business day.