Serving Palm Beach County and the Treasure Coast
Concierge IT is headquartered in Jupiter — not a call center in Orlando, or worse, another country. From St. Mary’s Medical Center on 45th Street to the practices along Congress Avenue, a technician is a short trip away, not dispatched from another county.
Most of what we do happens remotely — monitoring, patching, and fixing problems before your staff ever notices them. That’s the fastest, most cost-effective way to keep a practice running, and it’s how the large majority of support gets handled. Remote-first doesn’t mean remote-only, though.
Concierge IT is headquartered in Jupiter, Florida — not California or New Jersey, or worse, in another country entirely with someone whose native language is not English.. When a hands-on visit is genuinely needed — a hardware swap, a wiring issue, a new device rollout — we’re a short trip down Congress Avenue, not a half-day trip in from somewhere else. On-site visits are billed hourly like any provider’s, but you’re not paying a travel premium, and you’re not waiting days for a technician to be dispatched from an office clear across the state.
One number to call, one team that knows your West Palm Beach practice. We monitor your systems around the clock, handle patches and updates, and fix problems before your staff ever notices them.
Slow WiFi and the dreaded 'No Internet' message aren't just annoying — they interrupt patient care. We design, secure, and manage your West Palm Beach practice's entire network so it just works, every day.
A ransomware attack or failed server shouldn't mean a lost day of patient care, so we build recovery around your West Palm Beach practice's actual recovery time, not just a checkbox that says backups are running.
We handle endpoint protection, email security, and 24/7 threat monitoring built specifically around HIPAA's technical safeguard requirements. Keeping your West Palm Beach practice secure is our top priority.
West Palm Beach medical practices are a top target for phishing attacks. We protect your staff's email and accounts so one wrong click doesn't turn into a breach — or a costly HIPAA violation.
Passing a HIPAA audit isn't about a binder of policies nobody's read — it's documentation that reflects what's actually happening on your network, and proof you can show for it. We handle risk assessments, policy documentation, and staff training with real completion certificates for every employee at your West Palm Beach practice.
Concierge IT is headquartered in Jupiter - not a regional page for a company based in some other state. We've worked with practices from the St. Mary's Medical Center corridor on 45th Street to the offices along Flagler Drive near Good Samaritan long enough to know the buildings, the parking, and the front desk staff by name — that's the kind of local presence a call center three states away can't offer.
None. No setup fees, no onboarding fees, no hidden charges — we come to your practice in person to walk through your setup and give you a free quote based on how many users and devices you have. Being a short trip down the 95, we can usually get that walkthrough scheduled within a day or two. It's the same flat rate month-to-month from day one — see the full pricing breakdown and calculator on our Pricing page.
Absolutely. Most issues are resolved remotely, often the same day. When a problem genuinely needs hands-on work — hardware, cabling, physical troubleshooting — on-site visits are billed hourly. Since we're just up the road in Jupiter, we can typically get to West Palm Beach within minutes, not hours.
Yes — that's our co-managed IT option. We can support your existing setup, handle overflow or specialized compliance work, or serve as backup and escalation. We already know the practices around St. Mary's Medical Center and Congress Avenue, so stepping in alongside your existing IT person or provider is a quick lift, not a slow onboarding process.
Yes. HIPAA compliance is built into every plan. We conduct a HIPAA Risk Assessment during onboarding, maintain daily compliance monitoring through vulnerability scanner software, and deliver a yearly Technical Business Review (TBR) which includes a yearly HIPAA Risk Assessment and Cybersecurity Audit to keep your West Palm Beach practice audit-ready at all times.
Chris Jeanguenat, our co-founder, has worked exclusively in healthcare IT for more than two decades, including running the medical division at a national managed service provider before starting Concierge IT. He's Microsoft Azure Administrator certified and specializes in HIPAA compliance. We didn't add healthcare as a vertical — it's the only kind of IT work we do. Chris leads our Service Delivery team — a full bench of medical IT specialists with over 20 years of combined experience, not just one "IT guy" who juggles multiple practices.
Alicia Jeanguenat, our other co-founder, spent years as a Licensed Practical Nurse working directly with patients before co-founding Concierge IT — making her the only clinical co-founder among managed IT providers serving West Palm Beach. Most IT providers only understand a system outage in the abstract; Alicia's been on the clinical floor when one happened. That firsthand experience gives her a practical understanding of how a medical practice actually runs — the workflow, the patient flow, the pressure points — that most IT companies simply don't have. Alicia leads our Sales and Account Management team and serves as your direct account manager — including presenting quarterly business reviews so you always know exactly where your practice stands.
Most MSPs make you sit through a sales call just to find out what they charge. We publish ours in full, with no gated pricing page and no "contact us for a quote" — see the exact numbers on our Pricing page.
There's no multi-year agreement to sign. We work month-to-month, and if we're ever not the right fit, you can walk away without a penalty clause chasing you. We'd rather earn your business every month than lock you into staying.
Call us and you get a real person on the line — someone who already knows your practice's setup, not an offshore call center, an AI chatbot, or a ticket number in a queue.
"Concierge IT is the best. Great service and great prices. Chris was so helpful and patient. I only have a small business, but was treated like a major company. This is my go to for any IT issues."
— Ronni Craig
"They are always so helpful and professional when we call! They handle our issues quickly so we can get back to clinic. Thank you!"
— Brittany Chong
"Amazed at the level of service provided. Best communication I've ever had with an IT service."
— Drew Wesley
"Had a great experience working with the team at Concierge IT. They're super responsive, professional, and actually feel like a part of our own team rather than just an outside vendor. Definitely recommend them if you need solid IT support."
— Brandon Slagle
No sales pitch, no obligation. We’ll take an honest look at your current setup and flag where the real risks are — the same standard we’d hold our own practice to. And since we’re just up the road from West Palm Beach, getting started doesn’t mean waiting on someone to drive in from another part of the state.
Call us (561) 807-3305, send us an email at Info@GetConciergeIT.com, or click the button below to get a free assessment.
